Trading Terms & Conditions
All prices quoted are in £ (GBP) unless otherwise stated.
VAT is charged at the current rate where applicable.
Orders:
Although customer orders may be initially received by telephone, they must then be confirmed to the company in writing (by email), whereby Phoenix Crankshafts Ltd, will acknowledge receipt and confirm. Where official Orders Numbers are provided, we would refer to the order number in all subsequent correspondence and/or invoicing. We estimate lead times at point of order, these may vary once production has commenced and are not completion dates. Production cannot begin until technical specifications are approved.
Changes to Orders:
Any request for changes or modifications to an order, must be submitted in writing (by email) to the company. Phoenix Crankshafts Ltd will then acknowledge receipt and respond accordingly in writing. Changes cannot be accepted verbally, nor can they be accepted where the goods are nearing completion, unless such changes are minimal and do not affect the performance or appearance of the finished goods. It must be noted however, that in certain circumstances, such changes, if agreed, may also be subject to additional charges.
Delivery Terms (UK Customers):
Upon completion of the order, the company will inform the customer so they can decide as to whether they wish to pick up the goods themselves, or if they wish the goods to be sent direct to them. If goods are to be sent to the customer, the company will appoint an appropriate delivery agent, and the delivery cost will be included in the final invoice.
Delivery Terms (Overseas Customers):
All prices are based on ex-works and customers would be required to pay for all freight, handling and import duties etc, to the destination. However, should you have a preferred shipper, then we would be pleased to receive instructions from you so that we may arrange with them accordingly. If you do not, then we will arrange one and liaise with you. Vat will be zero rated where goods are shipped direct by Phoenix Crankshafts out of the UK. If collection of goods is arranged by the Customer, proof of export will be required before goods can be zero rated.
Payment Terms:
Payment will be required in full following the completion of the order, and before goods are released. Customers will be advised 14 days prior to when the goods are complete, and an invoice will be raised. All payments must be made by direct bank transfer, the details of which, will be shown on the invoice. Please note that we do not accept cheques or cash. In some cases a separate invoice may be raised for postage, packing and shipping. No goods will be dispatched until full balance, cleared funds, has been received. Title of goods will not transfer until full balance has been received. Deposits are non-refundable.
Deposits:
The company will require a deposit, equivalent to approximately 30% of the order value. An invoice will be raised for the deposit, and work will not commence until the deposit payment is received. For specials, one offs and unusual orders a 50% deposit may be required.
Patterns:
Where customer patterns are required for the purposes of assisting with manufacture, it is the customers responsibility to ensure that these items are adequately packed for shipping to Phoenix Crankshafts Ltd. The company cannot accept responsibility for any damage caused during the shipping of these parts.
General:
We will not accept any responsibility for or the failure of a crankshaft or conrods designed by the customer, or due to overheating, lack of oil, poor assembly or any competition use. WE ARE NOT ENGINE BUILDERS and will not carry responsibility from any issue arising from crank failure. It is for the customer to ensure correct assembly of crankshaft, con rods, flywheel etc. All components supplied by Phoenix Crankshafts Ltd. should be thoroughly inspected and cleaned by customer/engine builder before use. We will not be liable or accept any returns after installation.
